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Click on any link to jump to that area My Favorite Authors Marketing & Customer Service Sites Business Organizations Customer Relationships Business Marketing Corporate Strategy Personal Development Personal Finance Parenting Coaching Resources Family Biographies Pay Pal

Here you'll find links to my favorite authors, business marketing and customer service web sites, and leading business organizations.

Business Articles

• Alliances Power Corporate Renewal - Alliances can be used as a strategic tool to generate entrepreneurial opportunities that foster renewal within large corporations. Professor Rangan reviews several examples of companies that have succeeded with this strategy and presents key factors for you to consider in seeking advantages through your own alliance strategies.
• Where Is Leadership Going In The 21st Century? As the era ends at GE we are prompted to ask: How will the use of power and influence change in the 21st century? There are some recent trends that point to coming changes. What do you think? Professor Allan Cohen will provide commentary next month on the observations of our readers and the challenges they face.
• Managing One to One - Operating under the premise that no two workers are alike, companies that are practicing one-to-one management are figuring out what makes each of their employees tick. And that, the employees say, makes all the difference.
• The 2001 List of "100 Best Companies for Working Mothers"

 My Favorite Authors Who Move the World Ahead

• Bruce Wilkinson
• Caroline Myss
• Cheryl Richardson
• Deepak Chopra
• James Redfield
• Louise Hay
• Marianne Williamson
• Oprah Winfrey
• Scott Peck
• Suze Orman

  Marketing & Customer Service Web Sites

• Call Center
• Call Center News
• Crm Community
• Crm Daily
• eMarketing Mag
  Real Market
• Red Herring
• Peer to Peer

  Business Organizations

• American Marketing Association
• Authority on Consumer and Customer Care
• Customer Care Institute
• International Customer Service Association
• International Society for Professionals in eCommerce
• Family and Work Institute

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Reach into My Library and Grab a Book
Reading is an excellent tool for discovery and learning. Here's a list of my favorite business, personal development, and parenting books to share with you.

Customer Relationship Books

• Best Practices in Customer Service
  by Ron Zemke and John A. Woods
• Capturing Customers.Com by James Collins & Jerry Porras
• Customer Equity - Building & Managing relationships as valuable assets
  by Robert Blattberg
• Customer Love - Attracting & Keeping Customers for Life by Chip R. Bell
• The Customer Delight Principle
  (Exceeding Customer Expectations
  for Bottom line Success) by Terry Volara
• Customers Rule - Why the eCommerce Honeymoon
  is over by Robert Blackwell
• Emotional Values - Creating strong bonds with your customers
  by Janelle Barlow & Diana Mail
• Enterprise one to one by Don Peppers and Martha Rogers PhD
• Loyalty.com (Customer Relationship Management in the new era of Internet marketing) by Frederick Newell
• Raving Fans - Revolutionary approach to Customer Service by Kenneth Blanchard
• The one to one future by Don Peppers and Martha Rogers, PhD

Business Books

• In the Spirit of Business by Robert Roskind
• Powerchicks by Matt Towery
• Reengineering the Corporation by Michael Hammer and James Champy
• Same Game Different Rules by Jean Hollands
• True Work by Michael Toms and Justine Willis Toms
• Unstoppable by Cynthia Kersey

Marketing Books

• Multiple Streams of Internet Income
  (How ordinary people make extraordinary money online) by Robert G. Allen
• Permission-Based E-Mail Marketing That Works! By Kim MacPherson
• The Invisible Touch - The four keys to modern marketing by Harry Beckwith
• Winning the Race for Value by Barry Sheehy, Hyler Bracey and Rick Frazier

Corporate Strategy Books

• Competitive Strategy by Michael E. Porter
• Creating the Innovation Culture by Frances Horibe
• Speed is Life by Bob Davis founder of Lycos
• The Strategic Partnering Handbook
  by Tony Lendrum
• The Strategic Enterprise by Bill Bishop
• Who Moved my Cheese? by Spencer Johnson

Personal Development Books

• Fading Angel by Sande Donahue
• Fire in the Belly (on being a man) by Sam Keen
  God is my CEO(Following God's principles in a bottom-line world)
  by Larry Julian
• Healing the Soul of America by Marianne Williamson
• Inner Simplicity by Elaine St. James
  Life is an Attitude How to grow forever better by Dottie Billington PhD
• Life Makeovers by Cheryl Richardson
• Life Strategies by Phillip C. McGraw PhD
• Living the Simple Life by Elaine St. James
• One day my soul just opened up by Iyanla Vanzant
• Re-member by Steve Rother
• Simplify your Life by Elaine St. James
• Take your Time: Finding Balance in a Hurried World by Eknath Easwaran
• Ten Things I wish I'd Known before I went out into the real world by Maria Shriver
• The Art of Happiness by Dalai Lama and Howard C. Cutler M.D.
• The Artist's Way by Julia Cameron
• The Celestine Prophecy by James Redfield
• The Celestine Vision by James Redfield
• The Four Agreements by Don Miguel Ruiz
• The Game of Life and how to play it by Florence Scovel-Shinn
• The Miracle of Mindfulness by Thich Nhath Hanh
• The Power of Now by Eckhart Tolle
• The Prayer of Jabez by Bruce Wilkinson Secrets of the Vine by Bruce Wilkinson (Breaking through to abundance)
• The Seven Habits of Highly Effective People by Stephen Covey
• The Seven Spiritual Laws of Success by Deepak Chopra
• Leading with Soul by Lee G. Bolman

 Personal Finance Books

• Rich Dad Poor Dad by Robert T. Kiyosaki with Sharon L. Lechter C.P.A.
• Rich Dad's Cashflow Quadrant - Rich Dad's Guide to Financial Freedom by Robert T. Kiyosaki with Sharon L. Lechter C.P.A.
• The Courage to be Rich by Suze Orman
• The 9 steps to Financial Freedom by Suze Orman
• The Road to Wealth by Suze Orman

 Parenting Books

• Improving Schools from Within (Teachers, parents and
  principles can make the difference) by Roland S. Barth
• Real Boys(Rescuing our Sons from the Myths of Boyhood) by William Pollack, PhD Business Consulting
• The out-of-Sync Child (Recognizing and coping with Sensory Integration Dysfunction) by Carol Stock Kranowitz, M.A.
• The other 90%(How to unlock your vast untapped potential for leadership and life) by Robert K. Cooper

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